Refund policy

All sales are final unless defective, damaged or incorrect parts are received.

GENERAL RETURN POLICY

All returns require a Return Material Authorization (RMA) number, which can be obtained online at our website: HERE

For assistance with a return, you can also call 1-866-FOAM FAB for personal assistance. RMAs are valid for 15 days.

Address all returns to:

FOAM FAB SUPPLY
2889 Three Mile Rd NW
Grand Rapids, MI 49534

If you are not provided a return label, the RMA must be clearly printed on the shipping label.

In addition, please include a copy of your RMA and the original invoices within the package.

Special order items are not returnable.

Returns will be credited the purchase price and applicable taxes, less 20% restocking fee and or handling/packaging fees, to the original credit card or to your Foam Fab Supply account.

Shipping and handling costs are not refundable.

All returns are subject to inspection and approval prior to credit being issued. Non-approved returns will be shipped back to customers at their expense.

Items incorrectly shipped to Foam Fab Supply will be returned to customers at their expense.

NEW + UNUSED PARTS RETURN POLICY

New and unused parts valued at less than $20 cannot be returned for credit.

Approved new and unused returns will incur a 20% restocking fee.

To be eligible for credit, all new and unused returns must meet the following guidelines:

1. Returns must be received by Foam Fab Supply within 30 days from the invoice date.
2. RMAs will not be issued after 30 days from the invoice date.
3. Returns must be in resalable condition with an RMA created online.
4. A copy of the invoice must be included in the return shipping box.
5. The RMA number must be clearly printed on the return shipping label.
6. Do not write on the original parts shipping box or otherwise deface packaging.
7. Any part returned that is not resalable will be scrapped and no credit issued.

DEFECTIVE RETURN

Foam Fab Supply will honor the manufacturer's warranty on a product sold by Foam Fab Supply. Most, but not all, products are warranted for 90 days from the date of the original invoice.

We automatically order a replacement part for the defective item, which is billed up front.

We then issue an RMA and provide you with a free return shipping label for the defective item

We issue credit for the defective part once it is received into our facility.

Manufacturers require the model and serial number of the product the defect was installed in, as well as the exact nature of the defect in detail.

DAMAGED PARTS

Please be sure to inspect your order upon receipt. If the package appears damaged, or contains merchandise that is damaged, you must first notify the shipper and then notify Foam Fab Supply within five business days of receipt via our website: HERE

The incident will be documented, and the carrier may decide to return the delivery to Foam Fab Supply.

Without the incident documentation, subsequent damage claims may be difficult or impossible to prove later.

INCORRECT PARTS

Customers must notify Foam Fab Supply within five business days of receipt of any part that is shipped in error or purchased accidentally by completing a return request form on our website: HERE

Select "Incorrect Part" as the return reason and provide an explanation of the issue in the comment box provided.

We will process your request and provide a return address to ship parts to.

We issue refund/credit for the incorrect part minus 20% restocking fee and shipping charges, once it is received into our facility.

LOST PACKAGES

If your order does not arrive when expected, please first check the carrier tracking to confirm the package was not left at your address. Unless you required the carrier to obtain a signature upon delivery, Foam Fab Supply is not responsible for packages once the carrier verifies delivery. Once the carrier confirms the package was lost in transit, we will issue credit.